Incident Response

Rapid, Effective Digital Forensics
and Incident Response

Elite industry experts ready to mobilize with an efficient and timely response

Minimize the impact of cyber attacks

Cyber incidents cost an organization time, money, reputation, and customers. A swift response is critical in minimizing the impact of breaches, protecting customer trust, maintaining business continuity, and meeting regulatory compliance. Our experienced team will address any adverse cyber event, reducing the impact and time to recover for your organization.

  • Rapid response time
  • Actionable threat intelligence
  • Experienced team
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Trusted by Fortune 500, the Federal Government, and 100+ million individuals

Stages of Digital Forensics and
Incident Response

We work with your organization to investigate, respond, and
recover from cyber incidents

Triage & Scoping

Contact our 24/7 response team to speak with our trusted cyber experts for immediate support. We size the incident, align on objectives, and issue a SOW so work can start immediately - saving time, money and brand reputation.

Investigate, Contain, Recover

IDX deploys security tooling to help accelerate the response, assist with isolating malicious activity and recovery efforts. Most clients receive an initial findings briefing within 24-48 hours along with hardening guidance to strengthen security posture going forward.

Reporting

IDX will provide an investigative report covering details such as root cause, attacker timeline, impacted data and remediation steps performed.

Need immediate help with a cyber incident?
1-855-435-7439
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What can you expect from IDX?

Rapid response time

Get Immediate assistance from a team of experts. Our team is ready to engage with you to quickly support your organization respond to an incident, returning you to normal operations as quickly as possible.

Rapid response time

Our team is ready to engage with you to quickly support your organization respond to an incident, returning you to normal operations as quickly as possible.

Experienced team

Our team has deep experience investigating and managing organizations through high-profile incidents. Our proven response methodology helps identify attacker activity, respond to and recover from incidents.

Experienced team

Our team has deep experience investigating and managing organizations through high-profile incidents. Our proven response methodology helps identify attacker activity, respond to and recover from incidents.

Actionable threat intelligence

Our robust threat intelligence accelerates our IR team's ability to understand what happened, how the attacker gained access and escalated their privileges, what persistence mechanisms exist, and what data was accessed and exfiltrated.

Actionable threat intelligence

Our robust threat intelligence accelerates our IR team's ability to understand what happened, how the attacker gained access and escalated their privileges, what persistence mechanisms exist, and what data was accessed and exfiltrated.

FULL SERVICE CAPABILITIES

End-to-end incident management with IDX

When an incident strikes, our clients can benefit from our comprehensive, end-to-end management of preparing, containing, responding to any type and size of cyber attack, with one seamless, full service team.

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I’d like to thank you and the IDX team for assisting us and displaying extraordinary customer service over the past three months.
― Corporate Compliance Officer, National Health Services company
Learn how you can benefit from Digital Forensics and Incident Response services
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FAQ

Want to know more?

  • Our Incident Response Retainer offers a guaranteed SLA response time. The contractual SLA is dependent on retainer level you choose.

  • Digital forensics and Incident Response involves the process of identification, investigation, and remediation of cyber attacks that occur within information systems and networks. Digital forensics is the application of science to the identification, collection, examination, and analysis of data while preserving the integrity of the information and maintaining a strict chain of custody for the data. Incident response is a structured approach to detect, contain, eradicate, and recover from cybersecurity incidents. The actions taken while responding to a cyber incident include identifying malicious activity, containing the incident, investigating root causes and restoring affected systems and data. The overall goals of incident response services are to minimize damages and restore the organization to normal operations in a timely and efficient manner.

  • An Incident Response retainer is a flexible agreement that provides on-demand access to expert resources and services when an organization needs to respond to a potential incident. Incident response retainers are designed specifically to save precious time upfront by pre-negotiating terms, holding a customer onboarding session, and reviewing existing incident response plans to minimize the potential impact of an incident.

  • Forward-thinking organizations are working with IDX to help leverage our experience from responding to hundreds of incidents to help identify and close gaps in their defenses. Preparing for a data breach before it happens is the best defense for your organization. This pre-breach preparation helps minimize costs and other damages resulting from a breach.

  • Our team of experts respond to a wide variety of incidents including business email compromises (BEC), ransomware and data extortion, intellectual property theft, and insider threats.

  • An incident response plan helps define types of incidents that can impact a business; roles and responsibilities of those involved in the response to the incident; communication protocols; and notification requirements. Having an organized approach and documented plan can significantly reduce the time and overall cost it takes for an organization to react to and recover from an incident.

  • Security incidents can cost an organization time, money, reputation, and customers. Threat actors have the ability to hold an entire organization hostage. Having an efficient and timely response to an incident can reduce the impact to an organization.